coral stone and bead company - Wholesale beads, lampwork, copper, sterling silver copper, bali, silver foil beads

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Coral Stone & Bead
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Tel: 01925 604059

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frequently asked questions

 


If I buy some of your lampwork beads how will you pack them?
All of our beads are wrapped in bubble wrap. Large orders are broken down into smaller quantities and then the smaller bundles are placed into plastic envelopes, which are in turn wrapped in bubble wrap. The smaller quantities are mailed in Jiffy type envelopes. Larger orders are placed in cardboard boxes ensuring that the void is filled with bubble wrap.
 

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I am a retailer. Will you supply me with larger quantities of the lampwork glass beads and the semi precious stone beads?
Absolutely. We are looking to be one of the biggest wholesale beads suppliers in the UK. If we have sufficient in stock we will supply them from stock. If we have to order them then look for a period of approximately six weeks before you receive your order, as we will have them made.


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Do I get a discount as trade bead or retail supplier?
We are happy to discuss discounts with you provided that you can evidence that you are supplying on a retail basis. We will make exceptions for some craft or jewellery makers. However we may ask for proof that you are a bona fide retail business or craft business. Once accepted you will be issued with your own unique user name and password and the prices that will be displayed within the site will be at the discounted rate. Discounts may vary according to the amounts that you buy. If you require any further information or would like to request a Login then please contact us

 

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Do you supply graded lampwork beads.
We only like to sell first quality beads. Every bead that we supply is eye and hand checked before leaving us. Any lampwork beads or silver foil beads that do not meet our standards are rejected. Broken lampwork beads or silver foil beads are discarded. Rejected beads are sold off as mulch beads. We call them mulch beads as we use them around the place as plant mulch. Some of our customers use them for practice or teaching beadwork to schoolchildren.
 

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When I have clicked on to an item is said that it was temporarily unavailable. What does this mean?
Okay, I appreciate that this can be confusing and frustrating but it is there to help. Let me give you an example of how this works. A customer is browsing the site and they select 100 Chinese eye beads and place them in their basket. There were only 110 beads in stock. They may still be browsing around the shop when you come along and place an order for 20 Chinese eye beads. The stock level now will be 10 so it is telling you that there is insufficient stock. Of course the person who placed the 110 in their shopping basket may leave the website without actually checking out and paying for the goods. So the beads will be returned to stock when a sufficient period of time has lapsed for the first customer to pay for them. Generally the stock is returned within the hour if it is not paid for. If you revisit the site after that time then you will be able to purchase them.


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If I am entitled to a refund will I get a full refund?
Yes, if you are entitled to a refund, please see returns policy then we will provide a refund for the damaged goods. If you have made a payment via Paypal we would point out that Paypal will deduct an amount for administration. This charge is not applied by us and does not benefit us. We cannot do anything about it.
 

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I make my own lampwork beads and would be interested in talking to you about selling my products on your website. Is this possible?
Yes please. We are looking to build an area in the site for speciality beads and are always happy to speak to people. The object of the site is to introduce people to new and beautiful handmade glass beads and we are always happy to talk to anyone who can add value to the website.
 

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Do you ship to outside the UK?
Yes we ship to most countries. Please see our shipping page.

 

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